What does it mean to be customer facing? This article explains the term, and why customer facing operations matter.

A live virtual receptionist allows small business owners to utilize a remote receptionist without needing to directly hire an employee ...

You never get a second chance to make a good first impression. Whether it’s meeting a potential investor for the ...

6 Ways to Provide Superior Customer Service without a team, on a Small Business Budget. Use these quick tips to ...

Whether you want to save time, cut distractions, or improve your brand’s customer service delivery - or all of the ...

Here's what we've learned from implementing a live chat system to interact with our customers.

Confused by so many virtual phone companies? Phone.com, a partner of Alliance Virtual Offices, is certainly worth a look. Here's ...