Q1. What is an Alliance Virtual Office?
A. A Virtual Office from Alliance is a combination of on-demand space and address services for the remote worker.
It provides professional offices and meeting rooms, with a corporate address for receiving mail for local pickup
or forwarding to an address of your choice. It allows entrepreneurs to have a physical presence throughout the US
and globally, without committing to a full-time office lease. Additional services include a professional live
receptionist service, a business phone number, and a VoIP phone system.
Q2. What is the difference between Alliance Virtual Offices and a PO Box location?
A. A PO Box is a mailing address typically located at a retail postal store (also known as “pack and ship” store). A
Virtual Office from Alliance provides a business address with a professional, fully serviced office that can be used
to meet clients, work in privately for a day, or carry out any other typical office requirements.
Our addresses can be used for mail, as well as important requirements such as business licensing and LLC formation.
The center is professionally staffed and equipped with ready-to-use workspace, enabling established entrepreneurs and
startups to work and conduct meetings on-demand. Our virtual office centers are typically located in central business
districts or suburban office parks occupied by other professional, entrepreneurial and startup communities.
Q3. Can I view the Virtual Office before signing up?
A. Yes. We will be happy to arrange an appointment for you to visit the building. Please contact us and we will arrange
a time for you to visit the center.
Q4. I want a virtual office. Where do I start?
A. Start by searching for a Virtual Office location
on our website. Simply type in a city, postal code, or US state.
Once you have found a Virtual Office location, select a plan from the options available. Platinum is our standard Virtual
Office plan, and Platinum Plus includes access to meeting rooms for a set amount of hours each month (in most cases this is
16 hours, but some locations offer fewer hours).
You can add services at any time, such as mail forwarding, a Live Receptionist service, or a Virtual Phone plan.
Need help choosing the right service for your business? Chat with our team online or contact us here.
Q5. Can I use a Virtual Office for business licensing?
A. In most cases, a Virtual Office can be used for business licensing. Some industries have restrictions, but the majority of
businesses we work with have had their licensing approved with a Virtual Office. Some Alliance centers will also hang the
company’s license at their office location. Please chat online with Alliance’s support team or contact us for specifics on each center.
Q6. Can I register an LLC using a Virtual Office?
A. A Virtual Office address can usually be included on the Articles of Organization for LLC or entity registration. We advise
reviewing the requirements in your state as regulations change from time to time.
To learn more, read our guide about registering a company using a virtual office address: Using a
Virtual Office for LLC Registration.
Q7. Does my Virtual Office include a business phone number?
A. A business phone number with a full VoIP system and easy-to-use iOS or Android app can be added to any Virtual Office plan
for an additional $30 per month.
Alliance’s Virtual Phone plan also includes a
toll-free or local area code and a 411 directory listing. You can make calls with this phone number to keep your personal
phone number(s) private.
Established businesses with an existing business phone number can continue to use their own number. Alliance will help you
port your existing business number into our system for free.
Q8. What does the setup fee cover?
A. The setup fee is a one-time charge for new Virtual Office agreements, normally $150. This charge covers the cost of our
comprehensive onboarding process, including an online notary service, and keeps your monthly costs lower. Read more about
the setup fee here. Unlike our competitors, we don’t charge a setup fee for Live Receptionist plans, Virtual Phone plans,
meeting room rental, or coworking subscriptions.
Q9. How often is my mail forwarded and what is the cost?
A. Mail forwarding can be added to any Virtual Office plan quickly and easily. Mail can be forwarded on a daily, weekly, bi-weekly,
or monthly basis, starting from just $10 (plus postage or courier fees).
If forwarding is not required, mail can be collected at the center during business hours at no additional cost. Up to three
people can be nominated to collect mail on behalf of your company.
Q10. Is there a charge for picking up mail?
A. No. There is no fee to pick up mail from your Virtual Office address. You can visit your center to collect mail as often as
you like during business hours.
Up to three people can be nominated to collect mail on behalf of your company (ID required).
Alternatively, mail forwarding can be added to any Virtual Office plan quickly and easily. Mail can be forwarded on a
daily, weekly, bi-weekly, or monthly basis, starting from just $10 (plus postage or courier costs).
Q11. Who manages the Virtual Office centers?
A. Our center partners are predominantly independent workspaces and business centers that provide high quality amenities
and professional services. We have a close relationship with the centers in our network, often extending to several
years and even decades.
While most office products are provided by our center partners, Alliance does provide a Live Receptionist service
directly. Find out more about our Live
Receptionist service here.
Q12. Does a Virtual Office include meeting room usage?
A. Alliance’s premium ‘Platinum Plus’ Virtual Office plan includes additional hours of meeting room and office usage, every
month (hours vary depending on location). Our standard Virtual Office plans don’t automatically include meeting room
usage – plans can be easily upgraded, or onsite meeting space can be booked by the hour as needed.
Find a meeting room on the Alliance Virtual
Offices website and book online or over the phone.
Q13. I need an occasional office or meeting room for a few hours per week. Can you help?
A. You can easily book office space and meeting rooms through Alliance on an hourly, half-day, or full-day basis.
Find your nearest venue here and book
online or over the phone. Our team confirms your booking with the center, including any special requests. For
frequent usage, you may like to consider our Platinum Plus Virtual Office, which includes additional discounted meeting room or private office usage each month. The number of hours included in the plan
varies by location.
Q14. How do I find out about current Virtual Office promotions?
A. We update our promotions every month. Please check our website and this list of Promo Codes for the latest special offers.
Q15. What is a CMRA and why do I need to complete Form 1583?
A. This process legally authorizes us to handle mail on your behalf. This is a requirement under U.S. Postal Service regulations
to safeguard your business against fraud and other concerns such as identity theft.
You will need to complete, sign, and notarize CMRA Form
1583 so that Alliance and our center partners can receive mail on your behalf.
This process must be completed each time you set up a Virtual Office or a new business address with Alliance Virtual Offices.
Q16. My company uses a DBA. Can I receive mail addressed to both the company name and its DBA at my Virtual Office address?
A. Yes, but there is an additional fee per DBA. Each Virtual Office address is unique to one business entity which can include any
DBAs registered to that company.
Q17. Can I sign up for multiple Virtual Office addresses?
A. Yes, you can purchase as many Virtual Office addresses as you wish. You will need to notarize and submit a USPS 1583 form
for each Virtual Office location.
Q18. Is there a weight or size limit on parcels for the mail handling service?
A. Yes. Under normal circumstances we cannot accept any items exceeding 10 lbs (4.5 kgs) in weight, 18’’ in dimension, or 1 cubic
foot in volume.
Under special arrangements, virtual office clients may arrange for larger or heavier items to be delivered to the business
center. Normally, the center manager will ask you to collect the package in person on the same day as delivery.
Please contact us prior to arranging delivery so we can
confirm whether the center is able to meet your requirements for larger items.
Alliance will not accept items containing any dangerous, live or perishable goods and shall be entitled in its absolute
discretion to return uncollected items or refuse to accept any quantity of items it considers unreasonable or unlawful.