- Why some people object to our terms of agreement
- Why our mail forwarding service is not a one-size fits all solution
- Why the vast majority of people leave us positive reviews
Q: Why are some of Alliance Virtual Offices’s reviews negative? How can I make sure that my business doesn’t receive negative reviews?
A: While around 90 percent of our reviews are positive, the occasional negative virtual office review typically comes from customers who did not understand our terms and agreements about plan length and mail forwarding. Every business is going to get an occasional bad review, what separates successful businesses from unsuccessful businesses is the response to those reviews.
Negative reviews are a thorn in the side of any business.
No matter how excellent the service provided is, or how impressive the products are, negative reviews are undoubtedly going to happen.
Even with the highest quality virtual offices in the industry, negative reviews are a part of doing business. What separates the strong, successful businesses from the ones destined to fail is the response to these reviews.
Since 2016, Alliance’s virtual office reviews have been almost entirely positive
Despite our place as a high-level provider, we still have the occasional negative review.
Granted, our negative reviews almost always are due to a misunderstanding rather than an issue with the functionality or quality of our services.
Our virtual office reviews on TrustPilot are among the highest in the industry. With around 90% positive reviews, our commitment to providing excellent service is proven.
Read more: Online reviews and ratings
In this article, we’ll be exploring the reason for our occasional negative reviews as well as taking a look at why the vast majority of individuals leave us with positive reviews.
Whether it be misunderstanding our term agreements or feeling frustrated by our mail forwarding service, the issues customers have with our services are always addressed and handled as professionally as possible.
Keep reading to understand the reasoning behind negative reviews and for information on why it’s important to read all the reviews a company has, rather than exclusively seeking out the negative ones.
Why some people object to our terms of agreement
Alliance Virtual Offices does everything we can to explain to people what they’re signing up for. Our transparency is second to none in this industry.
Despite our attempts to explain the term agreements in great detail, there is still the occasional customer feeling that they’ve been “trapped” in some way.
This simply isn’t the case.
Not only do we go out of our way to explain that the contracted agreement on every virtual office plan from Alliance is 6-months, but the individuals purchasing a virtual office plan from us are explicitly informed that they’re agreeing to pay for 6 months of service.
This is non-negotiable and it’s for the safety of our community of professionals and entrepreneurs. However, we do everything we can to make this fact transparent.
The individuals who complain about this are actively choosing to ignore the information presented to them at signup. We do everything in our power to make this clear, but we can’t force anyone to listen.
As the age-old adage goes, you can lead a horse to water, but you can’t force it to drink.
That said, we are here to reiterate the fact that our virtual office plans are for a minimum of 6 months.
We want you to be aware of the requirements and minimums before signing up so that you have the chance to make the decision that works best for you.
Virtual office companies almost always have some sort of minimum, and this minimum is in place for a few reasons which we detail in the next section below.
The difference between us and other industry competitors is we don’t hide it buried in the small print of our terms of service. We display it in multiple places on our product pages, in the checkout process, and explicitly tell everyone we speak to directly.
Why does Alliance require a 6-month minimum on Virtual Offices?
Below, we’ve listed a couple of these reasons to help explain why the 6-month minimum is in place and how the minimum benefits all the entrepreneurs that are using our virtual offices.
- Keeps illegitimate businesses and scammers away from our virtual offices
- Helps our workspaces remain professional
- The offices stay affordable
Keeps Illegitimate Businesses and Scammers Away
Internet schemes and business-to-business scams are ubiquitous. These kinds of scams will often use a fake virtual address or a register through other virtual address companies without physical-backed workspaces to create the illusion of a legitimate business.
By keeping a 6-month minimum in place, scammers and illegitimate businesses are inherently incapable of using our services. These individuals won’t risk using their home addresses and don’t want to commit any longer than they need.
The minimum helps ensure that these kinds of nefarious actors have no place in any Alliance virtual office.
Helps Our Workspace Remain Professional
One of the biggest benefits of using an Alliance virtual office is easy access to a professional workspace.
With a 6-month minimum on each of our plans, we’re ensuring that the other individuals using our workspaces are just as serious about growing their businesses as you are.
We pride ourselves on creating an environment that works not only as a hub for your remote operations but as an environment in which you can network and surround yourself with other established entrepreneurs.
Keeping the workspaces professional is a benefit to all the businesses using our services.
The saying “tell me who you surround yourself with, and I’ll tell you who you’ll become” has merit and surrounding yourself with other professionals is important to legitimize your business.
The Office Stays affordable
At Alliance, we pride ourselves on being a top-rated provider of virtual office services.
Independently of our high ratings, we also pride ourselves in providing cost-efficient virtual offices for even the newest of entrepreneurs.
Keeping a 6-month minimum for our plans allows us to keep our offices affordable. Additionally, a 6-moth plan ensures that the price of your office won’t be fluctuating month-to-month with the vicissitudes of the market.
Virtual office reviews will often show you whether or not the reviewer made a point to read the clearly stated terms and agreements.
Our 6-month minimum isn’t hidden or obfuscated in any way, and the minimum helps us continue to provide excellent service and professionalism to any business utilizing an Alliance virtual office.
Why our mail forwarding service is not a one-size fits all solution
While some negative virtual office reviews have to do with the 6-month agreement, another reason some people leave us with poor reviews is that they’re unhappy with our mail services.
Let me explain.
Again, this comes from those individuals neglecting to read or listen to the information we present to them.
The way our mail forwarding works is we hold your mail securely in your virtual office center until you or a designated representative comes to pick it up. This ensures that your mail is always secure and safe.
Optional mail forwarding is available for an additional fee.
We aren’t trying to surprise anyone with this fee. That’s why it’s so clearly and plainly denoted across our website.
Q: How often is my mail forwarded, and what is the cost?
A: You can choose how often you wish to have mail forwarded. If you need mail forwarded monthly, it’s $5 per month plus postage costs. Mail forwarded every two weeks is $10 per month plus postage, and once per week is $20 plus postage.
Why isn’t Mail Forwarding Standard on Virtual Offices Plans?
Easy. Not everyone wants it.
Instead of making those who don’t want mail forwarding pay for something they’ll never use, we make it voluntary, and charge a nominal price for those who want to add it to their service.
Some businesses aren’t going to need mail forwarding because they’re doing most of their correspondence online.
Other businesses are going to need a forwarding service because they’re receiving several important documents via mail.
Virtual address companies will often tout a PO-box address that specializes in mail forwarding.
While mail forwarding is a nice convenience to have, many businesses simply do not need to worry about it.
What these virtual address companies won’t tell you is that the physical workspace and a professional and well-known physical address tied to your virtual office will do far more for your business than a simple mail forwarding service.
Virtual office reviews will occasionally be focused on the reviewer’s confusion about mail forwarding instead of mentioning the unparalleled professionalism of having an address situated in a well-known commercial district.
This isn’t to say it’s wrong to want mail forwarding, just that it’s absurd to think all businesses need the same services.
Where our virtual office reviews will occasionally complain about our mail forwarding system, virtual address reviews complain about paying for a service they could easily get from the post office.
Alliance Virtual Offices recognizes that not all businesses need the same services, and this is why the optional mail forwarding service isn’t included standard in the virtual office plan.
The mail forwarding option has an associated fee because it keeps costs down across the board. With Alliance, you only pay for what you need.
Why a Staggering Majority of Our Reviews Are Positive
Despite occasional complaints, our virtual office reviews are typically around 90 percent positive.
We do everything in our power to ensure that our customers feel good enough about our services to write positive Alliance Virtual Offices reviews.
On the off chance a customer posts a negative review, we do everything in our power to contact that individual and try to iron out any disagreements.
Read more: Making the Best of Bad Reviews
Although our consistently positive reviews are due to a multitude of factors, we’ve identified three of the main reasons that our customers continue to leave positive virtual office reviews.
- We provide excellent service
- We create a professional and well-maintained environment
- We focus on convenience and flexibility
Providing Excellent Service
One of the main reasons for this is that Alliance Virtual Offices is dedicated to providing excellent service.
From our customer support team to in-center staff, there is always a helpful team member ready to support you and your business.
This commitment to communication has given us the chance to change negative virtual office reviews to positive ones.
While a staggering majority of our negative virtual office reviews are due to customers’ misunderstanding or misreading of our clearly stated terms and agreements, there has been an occasional issue on our end.
When these issues pop up, we make a point to immediately contact the customer and figure out what we can do to rectify the situation.
Because of this, we’ve had a few customers change their negative virtual office reviews to positive reviews that reflect our commitment to excellent service.
Focusing on providing the highest quality service to our customers before, during, and even after their virtual office plan has ended helps us retain customers, and provide tools for entrepreneurs to grow their business, which is reflected in our virtual office reviews.
Creating a Professional and Well-Maintained Environment
Alliance’s centers are extremely professional and well-maintained.
While some virtual office companies are trying to suck liquidity away from business owners, we’re trying to give businesses an environment in which they can thrive and where their businesses can grow.
We recognize that the more successful the businesses that use our services are, the more successful we become as a result.
Virtual address companies are focused on convincing entrepreneurs to use their mail forwarding services and other virtual office companies are neglecting to mention that their offices are located inside a Staples office supply store.
Alliance is focused on giving entrepreneurs the tools they need to succeed.
Our onsite staff ensures that questions do not go unanswered and that if you run into an issue with your virtual office, we’re here to help you solve it.
Focusing On Convenience and Flexibility
Finally, Alliance Virtual Offices offers convenient and flexible solutions for on-demand work and meeting space.
This makes us ideal for remote work, as you never have to worry about where you’ll meet or where to work when you’d like a break from the home office.
Convenience and flexibility regarding where and how you’ll work are important to the success of any business, but for remote businesses, convenience and flexibility are paramount.
Using Alliance Virtual Offices gives you a hub from which you can expand your remote operations, with on-demand access to physical workspaces around the world.
Similarly, having access to a professional workspace and various-sized meeting rooms allows you to handle the in-person parts of the job whenever necessary, without having to spring for a traditional office or conference room.
These three main reasons might be why our virtual office reviews are so overwhelmingly positive, but without a high-quality office to back up our efforts, they would be for nothing.
That said, you can be sure that any Alliance virtual office will come equipped with access to the following.
- Professional and well-known addresses
- Physical workspace whenever necessary
- Meeting rooms when you need them
Professional and well-known addresses
Your virtual office is the hub for your remote operations.
Once you’ve registered your business with your virtual office address, that address is going to be seen by potential investors, potential customers, would-be employees, and everyone in between.
Your financial services business sharing an address with a random office supply store doesn’t inspire confidence in the same way that an address in New York’s financial district does.
With so many businesses popping up, you need something that makes your business stand out. You could be offering guaranteed returns in an unprecedented bear market, but if your address doesn’t inspire confidence, there’s a chance no one will ever find out.
The physical workspace access that comes with Alliance’s virtual offices greatly benefits any remote business.
Working at home can be very mentally taxing. Especially if you don’t have anywhere else you can go to get your work done.
Instead of being forced to work in a loud coffee shop with shady public Wi-Fi, you can reserve a spot in a friendly and professional workspace with other motivated entrepreneurs. Private office, coworking space, or corporate board rooms and meeting rooms, it’s your choice how you want to work.
Just like having a professional address invites professionalism, working with other entrepreneurs trying to grow their businesses is a great way to network and troubleshoot various aspects of your operations.
Having access to a physical workspace when you secure a virtual office is excellent. Having access to a meeting room in addition to the physical workspace is even better.
Regardless of how virtual your operations are, there will undoubtedly come a time when you need to meet with investors, other business owners, clients, or your employees.
Without a meeting room, you’d be scrambling to find the most cost-effective conference room or biting the bullet and meeting in a public place, neither of which inspire the confidence that a meeting room does.
Not only do Alliance’s virtual offices give you the chance to reserve a meeting room at any time, but we also provide a variety of different sizes and amenities depending on the number of guests you’re expecting to arrive.
Other virtual office companies will try and provide entrepreneurs with one or two of the above, often neglecting to mention what business their virtual office shares an address with.
Alliance Virtual Offices makes a point of providing the best service in the industry while simultaneously providing a virtual office that blows the competition out of the water.
Using Our Virtual Office Reviews to Continue Moving Forward
While we occasionally get a bad review, our reviews are around 90 percent positive.
We understand our services aren’t suitable for everyone. And we work hard to pair the right solutions with your needs.
We aren’t interested in fooling anyone, which is why we’re honest about the misunderstandings that lead to negative virtual office reviews.
We’re committed to providing nothing but the best service to our clients.
Our negative virtual office reviews most regularly deal with confusion about our terms and agreements or our mail forwarding.
While we recognize the frustration these individuals might feel in the moment, we always go above and beyond when it comes to making our virtual office terms as clear as possible.
Alliance’s virtual office reviews are usually very positive.
With approximately 90 percent positive reviews on TrustPilot, our commitment to excellent service and high-quality virtual offices is proven.
Despite our best efforts, negative reviews are unavoidable.
Most of our negative virtual office reviews come from individuals who have misunderstood the terms and agreements or been willfully ignorant of the agreements they made during the registration process.
We go out of our way to inform customers about the 6-month minimum for our plans as well as the way our mail forwarding works.
Thankfully, the majority of our reviewers understand what they’re signing up for, and as a result, are more than pleased with the services we provide.
In addition to our virtual offices, Alliance Virtual Offices provides several remote work solutions for the established entrepreneur.
Contact us today to see how we can help your business grow. Experience firsthand why 90% of our virtual office reviews are overwhelmingly positive!