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Home Business 101

Phone Forwarding: How to Forward Your Calls to Another Number

by Bradon Matthews
April 28, 2025
Phone Forwarding How to Forward Your Calls to Another Number
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  • Understanding Phone Forwarding
  • Types of Phone Forwarding
  • Setting Up Phone Forwarding

Q: How can I forward my phone to another phone?

A: To forward your phone to another phone, you can typically use the call forwarding feature on your phone. This feature is usually found in your phone’s settings or call settings menu. Simply enter the phone number you want to forward calls to and save the changes. Some carriers may require you to set up call forwarding through their website or customer service.


Phone forwarding is a valuable tool for businesses and individuals alike. It allows you to receive calls from one phone number on another device, such as your cell phone or office phone. This means you can stay connected and never miss an important call, even if you’re not in the office or away from your desk.

One of the biggest advantages of phone forwarding is the flexibility it provides. You can forward calls to any phone number, anywhere in the world. This means you can work from home, on the go, or even from another country, and still receive important calls from clients or colleagues. Additionally, phone forwarding can be set up to ring multiple devices simultaneously, ensuring that you never miss a call.

If you’re looking to improve your accessibility and streamline your communication, phone forwarding may be the solution you need. With this simple tool, you can ensure that you’re always available to your clients and colleagues, no matter where you are. So why not give it a try and see how it can benefit you and your business?


Related: 10 Signs You Need a Live Receptionist


  • Understanding Phone Forwarding
  • Types of Phone Forwarding
  • Setting Up Phone Forwarding
  • Potential Issues and Solutions
  • Impact of Phone Forwarding on Business
  • Future of Phone Forwarding

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Understanding Phone Forwarding

Phone forwarding is a feature that allows you to redirect calls from one phone number to another. When someone calls your original phone number, the call will be automatically redirected to the phone number that you have designated. This feature is particularly useful for businesses that have multiple locations or employees who work remotely, and it plays a key role in maintaining phone unswerving services that ensure seamless communication.

Definition and Functionality

Phone forwarding is a feature that allows you to redirect calls from one phone number to another. When someone calls your original phone number, the call will be automatically redirected to the phone number that you have designated. This feature is particularly useful for businesses that have multiple locations or employees who work remotely.

There are two types of phone forwarding: unconditional and conditional. Unconditional forwarding means that all calls to your original phone number will be forwarded to the designated phone number. Conditional forwarding means that calls will only be forwarded if certain conditions are met, such as if your phone is busy or if you do not answer.

Importance of Phone Forwarding

Phone forwarding is an important feature for businesses because it ensures that their customers can always reach them, even if they are not in the office. This feature is particularly useful for businesses that have multiple locations or employees who work remotely. By redirecting calls to a designated phone number, businesses can ensure that their customers receive the help they need, no matter where they are located.

In addition, phone forwarding can help businesses save time and money. By redirecting calls to a virtual receptionist or to an employee’s mobile phone, businesses can reduce the need for a physical receptionist or phone operator. This can help businesses save money on staffing costs and improve their overall efficiency.


Related: Time is Money: The ROI of Using A Virtual Receptionist Business Phone Number


Types of Phone Forwarding

There are two types of phone forwarding: Conditional Call Forwarding and Unconditional Call Forwarding.

Conditional Call Forwarding

Conditional Call Forwarding is a feature that allows you to forward your calls to another number only when certain conditions are met. For example, you can set up your phone to forward calls to your office number when you are not available to answer your phone.

There are several conditions that can be set up for Conditional Call Forwarding, including:

  • Forward when busy
  • Forward when unanswered
  • Forward when unreachable

Unconditional Call Forwarding

Unconditional Call Forwarding is a feature that allows you to forward all your calls to another number without any conditions. This means that all your calls will be automatically forwarded to the number you choose.

Unconditional Call Forwarding can be useful if you are going on vacation or if you want to forward your calls to a different phone number permanently.

To set up Unconditional Call Forwarding, you need to follow these steps:

  1. Dial the forwarding code on your phone.
  2. Enter the phone number you want your calls forwarded to.
  3. Press the call button.

Overall, both Conditional Call Forwarding and Unconditional Call Forwarding can be useful features for managing your calls and ensuring that you never miss an important call.

Setting Up Phone Forwarding

Phone forwarding is a useful feature that allows you to receive calls on a different phone number than your main phone number. This can be helpful if you are traveling or if you need to be reached at a different number for a period of time. Setting up phone forwarding is easy and can be done on both landline and mobile devices.

On Landline

To set up phone forwarding on your landline, follow these steps:

  1. Dial *72 on your landline phone.
  2. Enter the phone number you want to forward your calls to.
  3. Wait for a confirmation tone or message that your calls are being forwarded.

To turn off call forwarding on your landline, simply dial *73.

On Mobile Devices

To set up phone forwarding on your mobile device, follow these steps:

  1. Open your phone’s settings app.
  2. Tap on “Phone” or “Call Settings.”
  3. Select “Call Forwarding” or “Forwarding Options.”
  4. Enter the phone number you want to forward your calls to.
  5. Turn on call forwarding.

To turn off call forwarding on your mobile device, simply follow the same steps and turn off call forwarding.

Keep in mind that some carriers may charge an additional fee for call forwarding. Check with your carrier for more information.

Phone forwarding can be a useful tool to ensure that you never miss an important call. Whether you’re on a landline or a mobile device, setting up call forwarding is easy and can be done in just a few steps.

Potential Issues and Solutions

Common Problems

When it comes to phone forwarding, there are a few potential issues that you may encounter. One common problem is that calls may not forward properly or may not be forwarded at all. This can be caused by a variety of factors, including network connectivity issues, incorrect forwarding settings, or problems with your phone service provider.

Another common issue is that forwarded calls may not display the caller ID information correctly. This can be particularly problematic for businesses or individuals who rely on caller ID to screen calls or to know who is calling before they answer.

Troubleshooting Tips

If you are experiencing issues with phone forwarding, there are a few troubleshooting tips that you can try to resolve the problem. First, make sure that you have set up the forwarding correctly and that you are using the correct forwarding settings for your phone and service provider.

If you are still experiencing issues, try resetting your phone or contacting your service provider for assistance. They may be able to troubleshoot the issue and provide a solution.

Additionally, if you are experiencing issues with caller ID information not displaying correctly, you may need to contact your service provider to ensure that your account is set up correctly and that caller ID information is being transmitted correctly.

Overall, while there are potential issues that can arise with phone forwarding, most issues can be resolved with the right troubleshooting steps and assistance from your service provider.

Impact of Phone Forwarding on Business

Phone forwarding is a powerful tool that can significantly impact your business in positive ways. By redirecting calls to the right person or department, you can improve customer service, enhance employee productivity, and ultimately boost your bottom line.

Improving Customer Service

With phone forwarding, you can ensure that your customers always reach a live person who can assist them with their needs. Integrating live receptionist services with your call forwarding setup ensures consistent, high-quality service—even outside regular business hours. This helps to reduce wait times, eliminate frustration, and increase overall satisfaction. By providing a seamless and efficient customer experience, you can build loyalty and keep your customers coming back.

Enhancing Employee Productivity

Phone forwarding can also help to streamline your internal communications and improve employee productivity. By routing calls directly to the appropriate team member, you can minimize interruptions and ensure that everyone is focused on their core responsibilities. This can lead to increased efficiency, better collaboration, and ultimately, better results.


Related: Why a Virtual Receptionist is the Key to Better Customer Service


Future of Phone Forwarding

Phone forwarding has come a long way since its inception. The future of phone forwarding looks promising, with advancements in technology and the increasing need for remote communication.

One of the potential future developments for phone forwarding is the integration of artificial intelligence (AI). AI can help to improve the accuracy of call routing and provide more personalized customer experiences. With AI, businesses can also automate call forwarding based on specific criteria, such as time of day or caller location.

Another potential development is the use of virtual phone numbers. Virtual phone numbers are not tied to a specific physical location, making it easier for businesses to expand their reach and offer local numbers to customers in different regions. This can lead to increased customer satisfaction and improved communication.

In addition, the use of cloud-based phone systems is becoming more prevalent. Cloud-based phone systems offer greater flexibility and scalability, making it easier for businesses to manage their phone forwarding needs. With cloud-based systems, businesses can also access advanced features such as call recording and analytics.

As technology continues to advance, the future of phone forwarding looks bright. With the potential integration of AI, virtual phone numbers, cloud-based systems, and support from a live receptionist, businesses can significantly enhance their communication and customer service experiences.

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Bradon Matthews

Bradon Matthews

Bradon Matthews is a content strategist and copywriter for Alliance Virtual Offices. He holds a BA in philosophy from Colorado State University and has written for various publications in the B2B, tech, and remote work spaces. He passionately follows trends in modern business, communicating the important shifts to business owners so they can thrive now and into the future.

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