You've signed up to a Live Receptionist service. Great! Now what?...
|Frequently Asked Questions
Our Virtual Offices include a variety of services and features at a great price. These frequently asked questions are for both those who already use the Alliance service and those are considering an Alliance Virtual Office. Select any question to view the full answer on this page. If you cannot find an answer to your question, please contact us at 888.869.9494.
I want a virtual office. Where do I start?
Are you looking for only a live receptionist to answer your calls?
Are you only looking for an on-demand office?
Are you looking for both an on-demand office and a live receptionist?
An Alliance Virtual Office combines People, Place and Technology as the basis for a complete virtual office. These essential elements offer mobile and work-from-home professionals an experienced live receptionist to answer their phone, a place to meet or spend a day in a professional office space and a start-of-the-art virtual phone system.
CMRA stands for Commercial Mail Receiving Agency. Alliance Virtual Offices becomes your receiving agency when you become a client, and we adhere closely to the US Postal regulation that all of our clients who use one of our addresses in the United States complete, sign and notarize the CMRA form. This is a consumer protection to safeguard against fraudulent businesses, among other things. br>Here is a step by step list on how to fill out the CMRA form boxes.
A virtual phone system goes by many names: VoIP phone, Virtual PBX, Virtual PBX Phone System, Small Business Phone System, etc. Whatever the name, our feature-rich virtual phone system allows users to set up a Fortune 500 type phone system for less. From conference calls to dial by name directories, our phone system has it all. Best of all it can be managed by a non-technical person through our intuitive web interface.
Our experienced, professional live receptionists have all been extensively trained to answer phones for a variety of companies, yet still answer each call in a personalized way. Once you are a client of Alliance, you can login to your Alliance management system and tell us exactly how you want your phone to be answered. Give us explicit instructions on how to answer your phone, where you are, where to reach you, etc. You can even tailor our responses depending on who calls. Every time someone calls your number our software will display this information to our receptionists. Additionally, our receptionists get to know each of our clients (and their frequent callers) and become familiar with the types of calls received. This focus enables us to serve our clients better.
Alliance counts Live Answering minutes by the second and we never round up!
Alliance does not count any calls against our clients’ minutes if they are 5 seconds or less. Other than that, our system counts 30 second increments so a 25 second call is 30 seconds and a 55 second call is counted as 1 minute. Please note that these minutes are counted separately from our Live Answering system.