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Talia Washington

Joined Alliance:
2025

Thrives on:
Bringing hospitality-level warmth to every call. With a background in hotel guest services, Talia makes it her mission to ensure every caller feels heard, understood, and prioritized — no matter the circumstances.

Best achievement:
Being recognized by both callers and Alliance clients for her phone etiquette and positive energy. She's especially proud of the calls she handles for assisted living companies, knowing she's helping people connect with someone who can assist them.

After hours:
Spending time with her cat, practicing henna art, yoga, walking the park — and shopping, her true favorite. She loves the beach whenever she can get there.

"Hearing a friendly voice is a great introduction for a client to a company. We also help by de-escalating situations — if a caller is upset, it is our job to let them know that their message is important and will be sent with urgent notice."