{"id":4322,"date":"2017-02-14T09:30:09","date_gmt":"2017-02-14T14:30:09","guid":{"rendered":"https:\/\/live-alliance-virtual-office-blog.pantheonsite.io\/?p=4322"},"modified":"2026-04-14T12:34:40","modified_gmt":"2026-04-14T16:34:40","slug":"love-your-business-give-it-the-live-receptionist-treatment","status":"publish","type":"post","link":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/love-your-business-give-it-the-live-receptionist-treatment\/","title":{"rendered":"Love Your Business? Give It the Live Receptionist Treatment"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<p><span style=\"font-weight: 400;\">Show your business some love<\/span><span style=\"font-weight: 400;\">. A\u00a0Live Receptionist service, also known as a <a href=\"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/what-is-a-live-receptionist\/\" target=\"_blank\" rel=\"noopener noreferrer\">virtual receptionist<\/a>, shows your clients that you really care, and can help your business blossom in more ways than one.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You <a href=\"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/front-desk-receptionist\/\" target=\"_blank\" rel=\"noopener\">get a cheerful receptionist<\/a> who personally answers your business calls, Monday through Friday, in a professional and super-efficient manner. Our receptionists screen every call and handle each one according to your instructions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only does it give your callers the best possible treatment, it also keeps distractions at bay and gives you more time to spend with the love of your life. (That&#8217;s your business, right?)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But wait, how do our Receptionists <\/span><i><span style=\"font-weight: 400;\">know<\/span><\/i><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/what-is-a-live-receptionist\/\" target=\"_blank\" rel=\"noopener\"> how to answer your calls?<\/a> How can they tell the difference between a spam call and a VIP client? And what do they actually do with calls once they&#8217;ve been answered?<\/span><\/p>\n<h3>The answer is simple: you tell us.<\/h3>\n<p><span style=\"font-weight: 400;\">The way our receptionists answer calls on behalf of your company is based <\/span><i><span style=\"font-weight: 400;\">entirely<\/span><\/i><span style=\"font-weight: 400;\"> on the information you provide to us. That goes for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The company name and greeting stated every time we pick up one of your calls;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Background information about your company, if asked;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Details such as your head office location and your team whereabouts;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your availability for appointments, so our receptionists can schedule appointments on your behalf;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What our receptionists do with your calls when you&#8217;re unavailable.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These are the key pieces of information our receptionists really need to know. Without them, they are extremely restricted in their ability to offer great service to your callers.<\/span><\/p>\n<h4>This is the important bit. We need a few pieces of clear-cut information from you that tells us exactly how to answer and handle your calls.<\/h4>\n<p><span style=\"font-weight: 400;\">Firstly, review the questionnaire below. If you&#8217;ve already answered these questions in full and sent them to our team, great!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If not, or if you haven&#8217;t reviewed your answers for a while, now is the time to act.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here&#8217;s what we need to know:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tell us about your business in one short paragraph. This will enable our receptionists to describe your business to callers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What is your business address?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What is your time zone?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What hours are you available for appointments?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Once a call has been answered, should the receptionist:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Take a message and email it to you,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Screen the call for you (if you\u2019re unavailable, should we take a message or transfer it to voicemail?)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Or transfer the call to the system voicemail?<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For after-hours calls, do you prefer to:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Have calls forwarded to your cell phone,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Or sent to the system voicemail?<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What would you like your voicemail to say?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Our receptionists can help clients set appointments with you. What are the categories of service offerings you have that can be booked? Examples: Training, initial consultation, therapy, etc. Please tell us how much time these last.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are there others in your company for whom we can set appointments? If so, please list them here.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you have an online calendar (Google, Outlook, Office 365, Microsoft Exchange, iCloud) that you would like to integrate with our booking system? This will enable us to reserve bookings only when you have availability, and will synchronize with your calendar.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Send your answers with as much detail as possible to an Alliance customer service representative, who will update your record and share this vital information with our receptionists. Contact an Alliance support representative on <a href=\"mailto:support@alliancevirtualoffices.com\">support@alliancevirtualoffices.com<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give your business the <a class=\"wpil_keyword_link\" title=\"Live Receptionist\" href=\"https:\/\/www.alliancevirtualoffices.com\/live-receptionist\" target=\"_blank\" rel=\"noopener\" data-wpil-keyword-link=\"linked\">Live Receptionist<\/a> treatment. Your business &#8212; and your callers &#8212; will love you for it.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Show your business some love. A\u00a0Live Receptionist service, also known as a virtual receptionist, shows your clients that you really care, and can help your business blossom in more ways than one. You get a cheerful receptionist who personally answers your business calls, Monday through Friday, in a professional and super-efficient manner. Our receptionists screen [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4328,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override":[{"single_blog_custom":"","sidebar":"","second_sidebar":"","share_position":"","share_float_style":"","post_date_format":"","post_date_format_custom":"","post_reading_time_wpm":"","zoom_button_out_step":"1","zoom_button_in_step":"1","number_popup_post":"1"}],"image_override":[{"single_post_thumbnail_size":"","single_post_gallery_size":""}],"trending_post_position":"","trending_post_label":"","sponsored_post_label":"","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo":"","sponsored_post_desc":""},"jnews_primary_category":{"id":""},"jnews_social_meta":[],"jnews_override_counter":[],"footnotes":""},"categories":[2002],"tags":[],"class_list":["post-4322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-live-receptionist"],"aioseo_notices":[],"featured_image_urls_v2":{"full":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",792,393,false],"thumbnail":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-150x150.jpg",150,150,true],"medium":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-300x149.jpg",300,149,true],"medium_large":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-768x381.jpg",768,381,true],"large":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",792,393,false],"1536x1536":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",792,393,false],"2048x2048":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",792,393,false],"web-stories-poster-portrait":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",640,318,false],"web-stories-publisher-logo":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",96,48,false],"web-stories-thumbnail":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",150,74,false],"jnews-360x180":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-360x180.jpg",360,180,true],"jnews-750x375":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-750x375.jpg",750,375,true],"jnews-1140x570":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",792,393,false],"jnews-120x86":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-120x86.jpg",120,86,true],"jnews-350x250":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-350x250.jpg",350,250,true],"jnews-750x536":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-750x393.jpg",750,393,true],"jnews-1140x815":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",792,393,false],"jnews-360x504":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-360x393.jpg",360,393,true],"jnews-75x75":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-75x75.jpg",75,75,true],"jnews-350x350":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",350,174,false],"jnews-featured-750":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-750x372.jpg",750,372,true],"jnews-featured-1140":["https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work.jpg",792,393,false]},"post_excerpt_stackable_v2":"<p>Show your business some love. A\u00a0Live Receptionist service, also known as a virtual receptionist, shows your clients that you really care, and can help your business blossom in more ways than one. You get a cheerful receptionist who personally answers your business calls, Monday through Friday, in a professional and super-efficient manner. Our receptionists screen every call and handle each one according to your instructions. Not only does it give your callers the best possible treatment, it also keeps distractions at bay and gives you more time to spend with the love of your life. (That&#8217;s your business, right?) But&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/category\/live-receptionist\/\" rel=\"category tag\">Live Receptionist<\/a>","author_info_v2":{"name":"Jo Meunier","url":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/author\/joanna\/"},"comments_num_v2":"0 comments","author_meta":{"display_name":"Jo Meunier","author_link":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/author\/joanna\/"},"featured_img":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-content\/uploads\/2017\/02\/love_work-300x149.jpg","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/category\/live-receptionist\/\" class=\"advgb-post-tax-term\">Live Receptionist<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Live Receptionist<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 9 years ago","modified":"Updated 3 months ago"},"absolute_dates":{"created":"Posted on February 14, 2017","modified":"Updated on April 14, 2026"},"absolute_dates_time":{"created":"Posted on February 14, 2017 9:30 am","modified":"Updated on April 14, 2026 12:34 pm"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/posts\/4322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/comments?post=4322"}],"version-history":[{"count":1,"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/posts\/4322\/revisions"}],"predecessor-version":[{"id":53493,"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/posts\/4322\/revisions\/53493"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/media\/4328"}],"wp:attachment":[{"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/media?parent=4322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/categories?post=4322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alliancevirtualoffices.com\/virtual-office-blog\/wp-json\/wp\/v2\/tags?post=4322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}