This Unified Terms of Service Agreement ("Agreement") governs the use of services provided by Alliance Virtual Officing Corporation ("Alliance Virtual Offices" or "Alliance" or "Company") of 2831 St. Rose Parkway, Henderson, NV 89052, USA. This Agreement is entered into between You ("User" or "Client" or "Subscriber"), as an authorized user of Alliance services, and the Company. By using Alliance services, You agree to comply with the terms and conditions stated herein.
1. Acceptance of Terms of Use. This Agreement is offered to You conditioned on Your acceptance without modification of its terms, conditions, and notices. These terms apply specifically to each service and may be supplemented by additional terms for specific products. By using the services, You agree to comply with all applicable regulations and provide accurate information as required.
2. Charges. You agree to provide accurate payment information and pay all applicable subscription and usage fees plus taxes. Payments are due monthly via the credit card on file. If payment is not received by the 15th, You may incur a $25 late payment fee. If payment is not received by the 25th of the month, service may be discontinued without notice. Security deposits may be required and will be refunded within 60 days of termination, less any outstanding balance.
Additional charges may apply for specific services as follows:
All setup fees are non-refundable.
3. Term and Termination The Agreement begins upon confirmation of Your order. Virtual Office plans require an Initial Term of six months, after which they renew on a month-to-month basis. Virtual Phone and Live Receptionist plans are month-to-month from inception. Meeting Rooms are one-time events and require at least 48 hours' notice for cancellation. Coworking plans follow the terms selected at the time of purchase on our website, which may be either six-month terms or month-to-month agreements.
To terminate a Virtual Office plan at the end of the Initial Term or any subsequent monthly renewal, You must submit a cancellation request through Your online portal at least 30 days before the end of the Initial Term or a given monthly renewal. Termination will then be effective on the last day of the month following the month in which Your notice was received. For example, if You submit a termination request on January 2, the effective termination date will be February 28.
You are responsible for notifying all relevant parties of Your address change by or before the termination date provided by Alliance. Costs related to address updates are Your sole responsibility.
After termination, continued use of the Virtual Office address including, but not limited to, websites, marketing, corporate filings, or with banks, will be considered ongoing use of the service, and monthly fees will continue to apply until You notify Alliance and provide proof of address change with relevant parties. However, termination of Your Virtual Office plan also ends mail handling services. Mail will not be received or processed after your official termination date, and any mail received may be disposed of without notice. Six (6) months after termination, subsequent mail received will be returned to sender.
For Meeting Rooms, cancellations received 48 hours or more before the booking date will incur a $25 cancellation fee. Cancellations within 48 hours of the booking date will be charged the full booking amount. For Meeting Rooms, cancellations must be emailed to [email protected].
4. Service Modifications Alliance reserves the right to modify or discontinue services at any time without notice.
5. Pricing Adjustments Alliance may adjust pricing with 30 days' notice. Overages are charged immediately.
6. Service-Specific Terms
7. Legal Compliance Services must be used for lawful business purposes only. Alliance may terminate service for violations of postal regulations, illegal use, or actions that bring the Company into disrepute. Alliance may report suspicious mail to authorities as required by law. In-person mail pickup is not permitted unless explicitly allowed.
8. Intellectual Property All trademarks, logos, and content are the property of Alliance Virtual Offices. Reproduction or modification without consent is prohibited.
9. Disclaimer of Warranties Services are provided "as is" and "as available" without warranties of any kind.
10. Limitation of Liability Alliance is not liable for indirect, incidental, or consequential damages. Liability ends once mail is handed over to a carrier and does not cover delays or loss during transit. Liability is limited to the lesser of the amount paid in the last three months or $500.
11. Indemnification You agree to indemnify Alliance against any claims arising from Your use of the services, including violations of USPS regulations, export laws, and failure to provide accurate identification documents.
12. Confidentiality and Privacy Alliance handles personal information per its Privacy Policy. Mail may include confidential information, and Alliance is authorized to handle such information as part of the mail forwarding process. Calls may be recorded for quality assurance.
13. Access and Security Access to password-protected areas is restricted to authorized users.
14. Governing Law This Agreement is governed by the laws of the State of Nevada, USA. Clients must comply with both U.S. and local regulations regarding the use of virtual addresses, mail forwarding, and business registration.
For questions, please contact Alliance Virtual Offices at [email protected].