COVID-19: Continuity Support and Resources

How is Alliance Handling The Crisis?

COVID-19 is impacting companies and teams all over the world. We’re doing everything we can to help our clients and virtual office operators keep their businesses moving forward.

We have introduced special arrangements including reductions on key services (see details below). We are also working closely with our virtual office centers to help their businesses operate safely, and with continuity, during this pandemic.

To keep our own team — and everyone — safe and healthy during this difficult time, our Live Receptionists and Client Services team have now been set up to work remotely. Alliance has always been prepared to work fully remote if necessary, and now that time has come, our trusted, secure services will continue to support your business during this crisis.

Virtual Office Operator Resources

Continuity Services for Business Owners

Virtual Offices

Keep your business visible while you work from home. Get a recognized address in your key markets for mail and marketing.

Virtual Phone + Business Number

Keep clients and callers updated with custom greetings, menus, and automated call forwarding. Includes a local or toll-free business number.

Live Receptionists

Show customers you’re open for business. We’ll take care of your calls, enquiries and leads, while you focus on other priorities

Mail Forwarding

All our centers are registered with the US Postal Service. We receive, store and forward mail safely to you.

Get Started Here

Resources for Business Owners

Guidance on switching to a remote work environment:

Official guidance for business continuity support and updates on the COVID-19 pandemic:

FAQs

“The pandemic has slowed down my business. Can I cancel my virtual office?”

The COVID-19 pandemic has impacted many companies and we understand that these are difficult times financially. We want to help you in any way possible - please contact us by phone, email or live chat and we’ll do everything we can to support your business
“Can I use a meeting room for sole use?”

In some centers, day offices and meeting rooms are still open for existing clients who have essential business. Please contact us to check if your center, or another one locally, is open. We’ll confirm the opening times and any special measures in place
“Can you still forward mail to me?”

In most cases, yes. Many of our centers are now operating with limited hours, so while there may be small delays in getting your mail sent out, the service will continue.
“Can I collect mail safely?”

While most offices are operating with limited hours, those in areas that are not fully locked-down are allowing mail pickups. Some centers are setting up online rotas for mail pickup to prevent too many people arriving at the same time, while others are requesting clients remain in the parking lot while their mail is brought to them. Again, it depends on your center - please send us a quick email or connect with us on live chat and we'll check your center’s opening hours and collection procedures.

Contact Us

If you have any questions or concerns, our client service team is available to talk by phone, email or live chat. We want to help in any way possible, so we can all get through this together.